Return Policy

14-Day Return Policy

You have 14 days after receiving an item to request a return.

To qualify, the item must be unopened, unused, in the condition received, and in its original packaging. Proof of purchase is required.

Start a Return

Contact support@brewvana.us before sending anything back. If your return is accepted, we will provide instructions and, when applicable, a return shipping label. Items returned without prior approval may not be accepted.

Damaged, Incorrect, or Defective Orders

Please inspect your delivery and contact us promptly if an item is damaged, defective, or incorrect. Include your order number and a brief description so we can resolve the issue quickly.

Non-Returnable Items

Opened or used coffee and tea cannot be returned because they are perishable. Sale items and gift cards are also non-returnable. Contact us if you have questions about a specific order.

Refunds

We will notify you after reviewing the return. Approved refunds are issued to the original payment method, typically within 10 business days. Your bank or card provider may need additional processing time. If more than 15 business days have passed since approval, contact support@brewvana.us.

Contact

Brewvana LLC
PO Box 94
Allenspark, CO 80510
support@brewvana.us
(970) 438-1561